At SNR Agro Industries, we aim to provide quality dairy farm equipment, agricultural machinery, spare parts, mats, pumps, engines, and related products. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded when purchased through snragro.in.
1. Eligibility for Returns
A return or replacement request may be considered when:
- The wrong product was delivered.
- The product is damaged during transportation.
- The product received is materially different from the product ordered.
- The product has a manufacturing defect covered under the applicable warranty.
- A return has been specifically approved by SNR Agro Industries.
Products must generally be returned in unused and resalable condition, along with their original packaging, accessories, manuals, and other items supplied with the product.
2. Products That May Not Be Eligible for Return
Returns may not be accepted for:
- Products that have been used or installed.
- Products damaged through misuse or improper handling.
- Products modified or repaired by an unauthorized person.
- Products damaged due to incorrect installation or operation.
- Spare parts that have been installed or used.
- Products showing normal wear and tear.
- Products specially ordered, customized, or modified according to customer requirements.
- Products returned without prior approval.
- Products where the applicable manufacturer’s warranty provides the appropriate remedy.
Eligibility may vary depending on the nature of the product.
3. Machinery and Equipment
For products such as milking machines, chaff cutters, dung cleaners, engines, HTP pumps, and other agricultural or dairy machinery, customers should carefully check the product specifications before placing an order.
Because machinery can be large, heavy, or specially configured, returns may require prior inspection and approval.
Once machinery has been installed, operated, modified, or used, it may not qualify for a standard return. Any manufacturing defect may instead be handled under the applicable warranty terms.
4. Reporting Damaged Products
If a product arrives damaged, customers should contact us as soon as possible.
Please provide:
- Order details
- Customer name
- Contact number
- Photographs of the package
- Photographs/videos of the damaged product
- Description of the issue
Where possible, customers should document the condition of the package before opening it.
5. Wrong Product or Missing Items
If you receive an incorrect product or an item is missing from your order, contact us promptly.
After reviewing the order and supporting information, we may arrange, where appropriate:
- Replacement of the incorrect product
- Delivery of missing items
- Return of the incorrect product
- Refund, where applicable
6. Return Request Process
To request a return, contact us using the details below.
Step 1
Contact SNR Agro Industries and provide your order information.
Step 2
Explain the reason for the return and provide photographs/videos if requested.
Step 3
Wait for return approval and instructions.
Step 4
If approved, return the product according to the instructions provided by SNR Agro Industries.
Please do not send products back without receiving return approval first.
7. Return Shipping Charges
If a return is approved because the wrong product was supplied or the product was damaged due to transportation, SNR Agro Industries may arrange an appropriate resolution depending on the circumstances.
If the return is requested because of customer preference, incorrect product selection, change of mind, or other reasons not attributable to SNR Agro Industries, the customer may be responsible for applicable return transportation costs.
For heavy machinery and equipment, transportation costs may be substantial and will be assessed separately.
8. Refunds
If a refund is approved, the refund amount will depend on the circumstances of the return.
Where applicable, refunds may include the eligible product amount after deducting any applicable:
- Shipping charges
- Return transportation costs
- Handling charges
- Other non-refundable charges
The applicable refund amount will be communicated to the customer before processing wherever reasonably possible.
9. Refund Processing
Once an approved return has been received and inspected, SNR Agro Industries will determine whether the product qualifies for a refund.
Approved refunds will generally be processed using the original payment method where practical.
The time taken for the refund to appear in the customer’s account may depend on the payment provider or bank.
10. Replacement
Where appropriate, SNR Agro Industries may offer a replacement instead of a refund.
Replacement availability depends on:
- Product availability
- Nature of the issue
- Warranty conditions
- Inspection results
If an identical replacement is unavailable, an alternative resolution may be discussed with the customer.
11. Warranty Claims
Some machinery and equipment may be covered by a manufacturer’s or seller’s warranty.
Warranty claims are subject to the specific warranty conditions applicable to the product.
Warranty coverage generally does not cover damage caused by:
- Misuse
- Negligence
- Improper installation
- Unauthorized repairs
- Unauthorized modifications
- Accidents
- Normal wear and tear
- Failure to follow operating instructions
Please contact us for product-specific warranty information.
12. Cancellation Before Dispatch
Customers wishing to cancel an order should contact SNR Agro Industries as soon as possible.
Cancellation may be possible if the order has not yet been dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.
Customized, specially ordered, or already processed products may have different cancellation conditions.
13. Refund Exceptions
A refund may not be provided when:
- The product has been used or damaged by the customer.
- The product was modified after delivery.
- The customer provided incorrect delivery information.
- The product is returned without authorization.
- The return request does not meet the applicable return conditions.
- The issue falls outside the applicable warranty or return terms.
14. Contact Us
For return, replacement, cancellation, or refund enquiries, contact:
SNR Agro Industries
📞 Phone:
+91 97058 01488
+91 99512 32346
📧 Email:
snragroind@gmail.com
🌐 Website:
snragro.in
Return & Refund Enquiries
Email: snragroind@gmail.com