At SNR Agro Industries, we aim to provide reliable and timely delivery of our agricultural and dairy equipment, machinery, spare parts, and other products. This Shipping Policy explains our shipping and delivery procedures for orders placed through snragro.in.
1. Shipping Locations
We currently provide delivery services within India, subject to product availability and delivery-service coverage.
For large machinery, heavy equipment, or specialized products, delivery arrangements may vary depending on the destination and product specifications.
Please contact us before placing an order if you require delivery to a remote location.
2. Order Processing
Orders are normally processed after:
- Successful order confirmation
- Verification of customer and delivery details
- Confirmation of product availability
- Successful payment, where applicable
Processing times may vary depending on the product.
For machinery, equipment, customized products, or bulk orders, additional processing time may be required.
3. Estimated Delivery Time
Estimated delivery time will depend on:
- Product type
- Product availability
- Delivery location
- Shipping method
- Courier or transport service
- Size and weight of the product
The estimated delivery time communicated at the time of order is only an estimate and is not a guaranteed delivery date.
4. Shipping Charges
Shipping charges may vary depending on:
- Product weight and dimensions
- Delivery location
- Number of products ordered
- Transportation method
- Special handling requirements
Applicable shipping charges will be communicated or displayed before the order is finalized.
For large machinery, heavy equipment, or bulk orders, transportation charges may be calculated separately.
5. Large and Heavy Equipment
Certain products sold by SNR Agro Industries may be large, heavy, or require special transportation.
For such products:
- Delivery may be arranged through specialized transport services.
- Shipping charges may differ from standard delivery charges.
- Customers may need to assist with unloading at the delivery location.
- Installation, assembly, or commissioning may not be included unless specifically stated.
- Delivery timelines may be longer than standard products.
Please contact us for specific transportation requirements before ordering heavy equipment.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Customer name
- House/building number
- Street or village
- City/town
- District
- State
- PIN code
- Contact telephone number
SNR Agro Industries will not be responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.
7. Delivery Delays
Delivery may occasionally be delayed because of circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Transportation disruptions
- Courier delays
- Government restrictions
- Public holidays
- Strikes
- Road conditions
- Incorrect delivery information
- Unforeseen logistical issues
We will make reasonable efforts to communicate significant delivery delays when information is available to us.
8. Tracking
Where tracking is available, customers may receive tracking or transportation information through the applicable courier or logistics provider.
For products transported through specialized or local transport services, tracking information may not always be available.
9. Damaged Packages or Products
Customers should inspect the package and product upon delivery.
If the package appears damaged, opened, or tampered with, customers should:
- Take photographs or videos of the package before opening it.
- Document any visible damage.
- Contact SNR Agro Industries as soon as possible.
- Provide the order details and photographs/videos when requested.
Failure to report shipping-related damage promptly may make it more difficult to process a claim with the transportation provider.
10. Wrong or Missing Products
If you receive a product that is different from what you ordered or if an item is missing, please contact us promptly with:
- Order number
- Product details
- Photographs/videos
- Delivery information
We will review the issue and provide an appropriate resolution according to our applicable policies.
11. Failed Delivery
A delivery may fail because of:
- Incorrect address
- Incorrect phone number
- Customer unavailable at the delivery location
- Refusal to accept delivery
- Inability of the transport provider to access the location
Additional shipping or re-delivery charges may apply where the failed delivery is caused by incorrect information or circumstances attributable to the customer.
12. International Shipping
International shipping is not currently guaranteed.
If you require delivery outside India, please contact SNR Agro Industries before placing an order so that we can determine whether shipping can be arranged.
Any applicable customs duties, import taxes, clearance charges, or other destination-country charges may be the responsibility of the customer.
13. Order Cancellation Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
Cancellation eligibility and any applicable refund will be handled according to our Refund & Cancellation Policy.
Once an order has been dispatched, cancellation may not be possible.
14. Shipping and Refunds
Shipping charges, where applicable, may be non-refundable depending on the circumstances of the cancellation or return.
Please refer to our Refund & Cancellation Policy for complete information regarding returns and refunds.
15. Contact Us
For shipping, delivery, or order-related questions, contact:
SNR Agro Industries
📞 Phone:
+91 97058 01488
+91 99512 32346
📧 Email:
snragroind@gmail.com
🌐 Website:
snragro.in
Shipping Enquiries
Email: snragroind@gmail.com